Introduction
As a Software as a Service (SaaS) service, on-going maintenance, support and upgrades are applied automatically on your behalf by Talis. This document will take you through the release process and how you can keep up to date with releases.
How often is Talis Courseflow updated?
Releases are typically frequent (often twice weekly) and are applied without downtime or service degradation.
Occasionally, more major releases will require a scheduled maintenance window - in these cases, we typically provide notice 10 days prior via the Talis Courseflow Service Announcement email group that you will be enrolled on.
If a major product change or new feature introduction requires training or support our Services team will notify in advance and prepare necessary materials which can include support articles, tutorials and webinars.
What do releases include?
Releases could include:
- small changes - updating of wording on a screen due to change in process
- changes that affect one customer - the adding of a bespoke citation style
- fixing a bug - reported by one or more customer - this may be bookmarking, viewing of a resource is no longer working
- changes that affect all customers
- large changes that affect a set of customers - eg recent work with OCLC Worldshare to switch to a new set of APIs
- large changes that affect all customers
How do I know something has been released?
All releases are recorded here in our Talis Aspire Product Updates, these include:
- which system was affected, whether Talis Aspire Reading Lists, Talis Courseflow or Talis Aspire Digitised Content
- what the release was for - a fix or improvement
- what the issue was and the resolution with the new action
If the release is related to a university support ticket, we will also update that ticket to let you know the issue is now resolved.